![]() Pre-acquisition, however, there were visibly more major outages. Slack’s Reliability Before and After the Acquisitionįrom this chart, we can see that post-acquisition, there was one outage recorded affecting all 10 features of Slack. However, the average incident duration dropped by 31%, which we consider a significant change. On average, the minor incident frequency slightly increased after acquisition by 7%. We analyzed monthly minor incidents of Slack and compared average values before and after the acquisition. Analysis of Slack Minor Incidents Before and After July 2021 The average number of outages decreased by 45% and the average outage duration was 30% shorter. We analyzed monthly major outages of Slack and compared average values before and after the acquisition.įrom this table, we can see that Slack’s reliability improved after the acquisition. Analysis of Major Slack Outages Before and After July 2021 Then we divided this number by the total number of months for that period to calculate an average value for the major outage count. We calculated the total number of outages recorded before and after the acquisition. Slack’s Reliability Before and After Acquisition To analyze the effect of acquisition, we compared major outages and minor incidents before and after the acquisition as follows: We analyzed minor incidents and major outages over a period starting January 1, 2020, until December 14, 2022. StatusGator, on the other hand, uses “warn” and “down” respectively to rate the severity of downtime.įor clarity, we used Slack’s terms but enhanced them, so in this article, “minor incident” refers to an incident (which Slack shows in yellow), and “major outage” refers to an outage (which Slack displays as red). Slack’s status updates use two terms to indicate downtime severity: incidents (marked yellow) and outages (marked red). StatusGator aggregates data from status pages and presents it clearly, generating a unique dataset that allows us to analyze Slack’s reliability effectively. To collect data for analysis, we used our own product, StatusGator. ![]() To evaluate this, we reviewed Slack’s reliability over time. Looking at this major outage, we questioned if Slack is more or less reliable after the acquisition by Salesforce, similar to our previous overview of GitHub downtime after its acquisition by Microsoft. In February of 2022, roughly 6 months after its acquisition, Slack exhibited one of its biggest outages ever recorded, lasting 3+ hours followed by more than 10 hours of minor incident status. On July 21, 2021, Salesforce completed its purchase of Slack for $27.7 billion and announced plans to make Slack an operating unit under Salesforce. According to Techjury, more than 10 million people used Slack every day in 2022, and 43% of Fortune 100 businesses are paying for Slack subscriptions. Microsoft Teams is a direct competitor to Slack and it is a software giant that competes with Salesforce.Slack is a popular messaging and communication platform used for work, study, groups, and communities. The deal is aimed at giving the two companies a better shot at competing against longtime industry powerhouse Microsoft. Slack is being acquired by for $27.7 billion. ![]() The companies hope to be better able to compete against Microsoft, which is a threat to both of them. The outage comes about a month after said it would acquire Slack for $27.7 billion. More complaints rolled in as the sun hit the West coast and there were still outages four hours after it began in New York City. And in September, Microsoft services had an outage that lasted for five hours. In August, Zoom went down briefly just as many students were beginning the school year at home. Google went down briefly in December, with people in several countries briefly unable to access their Gmail accounts, watch YouTube videos or get to their online documents during an outage Monday. Internet service outages are not uncommon, are usually resolved relatively swiftly and are only rarely the result of hacking or other intentional mischief. Slack said that people should check for updates. At 12:30 p.m., service was still sporadic and Slack said the outage was ongoing, but that some users may begin to see improvement. Eastern time and disrupted service in the U.S., Germany, India, the U.K., Japan and elsewhere. “Our team is currently investigating and we’re sorry for any troubles this may be causing," Slack said in a prepared statement. The company stopped releasing its daily user count after topping 12 million last year. It's the latest tech glitch to show how disruptive technical difficulties can be when millions of people are depending on just a few services to work and go to school from home during the pandemic. Slack, the messaging service used by millions of people for work and school, suffered a global outage on Monday, the first day back for most people returning from the New Year's holiday.
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